Coalese Corporation - Raven Patient Portal

Raven Patient Portal Health Record Access

Raven's simplicity and intuitive approach makes it easy to offer patients access to a subset of their own health records using an optional patient portal feature.

Raven's optional patient portal capability allows physicians to more actively involve patients in their own care, and in such a way that can generate additional income for the physician, through offering such access at a nominal fee to their patients. Even if only 10% of a physician's or clinic's patients sign up for such access through Raven, the bottom line impact on a physician's take-home earnings can be quite significant on an annual basis.

Patient Portal

Many patients are becoming more involved with their own healthcare, actively participating in and directing their own healthcare needs and decision making. Wide acceptance and use of the web and internet access by increasingly technology savvy patients coupled with an ageing population, with attendant increases in complex chronic care needs, is driving demand for electronic access by patients and is only going to grow in the future.

Patient Portal Disclaimer

Raven allows for custom disclaimers and one-time click-through agreements for patient access, with an example shown above. Appropriate legal verbiage and disclaimers would typically be provided by the clinic's legal counsel and customized during the installation and configuration of Raven to address privacy and liability limitation needs.

Raven provides strong authentication and authorization features to ensure that a patient can only access their own patient record, or those records for patients for whom they are authorized caregivers. Role-based, physician level filtering can be used to limit what information a patient is allowed to view and to also suppress access to categories of information, for example: STDs/HIV, mental illness, drug abuse and other areas designated as “sensitive” and “suppressed” by the physician owning the medical record.

Raven's role-based access controls also allow a clinic to set up tiered subscription levels for Patient Portal subscribers and control what optional features will be made available to various subscription tiers. For example, a “basic” subscription might only allow the subscriber to view limited portions of their patient record and only use the icon-based, intuitive Raven interface. A “premium” subscription would allow the patient to see more of their medical record and add the ability to display Timelines, Graph observations and generate PDF output. Finally, with a “concierge” subscription, the subscriber would recieve all “basic” and “premium” features along with secure two-way messaging to their physician for consultations and the like. How the Patient Portal subscription tiers are set up is easily configurable by the clinic.

In keeping with Raven's philosophy of letting physicians decide on what level of access and features they wish to expose, patient health record access and related advanced options, such as Secure Messaging capability, Advanced Visualization and the like, can easily be enabled or disabled by the physician or clinic as required.

Patient Portal Device Integration

In the future, patients will be able to use Raven to schedule appointments and request medication refills electronically, using a simple browser-based interface. Full back-end integration into the physician's EMR system will be provided for such requests. Raven is currently being extended to allow patients to upload and integrate observations from selected personal health monitoring devices such as glucose meters and blood pressure monitors. Raven will also include the ability for a patient to optionally exchange information with PHR (Personal Health Record) repositories, such as those being implemented by Microsoft HealthVault, Google Health and other PHR portal providers.